Is it safe?
Yes!  Our products were created with safety as a top priority. This product does not contain any harsh chemicals or abrasives, is 98.3% natural, and is completely biodegradable. Not only is it safe to use on your prized sneakers, it’s easy on the environment!

Where can I use Kans Premium Apparel Care?
Kans is safe to use on all materials including leather, suede, nubuck, nylon, canvas, vinyl, rubber, cloth, etc.

NOTE: When cleaning premium leather, suede, nubuck, nylon, cotton mesh and other delicate materials take extra care and be gentle. We highly recommend using our Shoe Cleaning Brush. The softer hog bristles are better suited for use on delicate surfaces.

Is it safe to use on suede and/or nubuck? If so, how do I clean suede?
Yes, we have Kans Suede to solve this problem, when applied properly, our product is safe and very effective on suede and/or nubuck. Visit our How-To page to for detailed directions and tips.

NOTE: Due to suede’s textured nature, open pores, and various grades, it can be somewhat unpredictable. We recommend that you test in an inconspicuous area first. We do not recommend cleaning dyed suede, as dyed suede is likely to bleed from any contact with water. Individual results may vary, use at your own risk.

Does the Kans Premium Apparel Care contain any harmful dyes?
No, our solution does not contain any dyes whatsoever.

Will Kans Premium Apparel Care cause “yellowing” to occur on my sneakers? 
Absolutely not. Using Kans Premium Apparel Care will actually reduce yellowing that has already occurred on sneakers.

What causes “yellowing” on sneakers? 
Midsoles made from synthetic rubber and/or plastic actually bleed plasticizer and coalescence, which over time react with the natural alkaline in soils and turn the sole yellow. UV rays can accelerate this process.

What is Kans Premium Apparel Care made of?
This product is made from natural soaps derived from coconut and jojoba oils.

How does Kans Premium Apparel Care clean and condition?
Stubborn soils such as oil, grease, dirt, grass stains etc. are easily removed by the emulsification process. Natural oil as a building block of this product provides a conditioning property after each cleaning.

How often should I use Kans Premium Apparel Care?
We recommend using Kans Premium Apparel Care for everyday maintenance.

Where can I purchase Kans Care products?
You can purchase our products right here via our site or select sneaker and street wear boutiques locally.

What type of payments do you accept? 
We accept major credit cards Visa, MasterCard, Transfer via Bank and Gopay as payment.

Is Kans Care a secure site? 
Our site is completely secure and you should have no concerns with safety. All credit card information is transmitted over a secure connection.

Do you ship internationally?

When will I receive my order?
Typically, orders are shipped within 1-3 business days of receiving your order. Once shipped, you’ll automatically receive a confirmation email including your tracking information.  For domestic orders, delivery times vary between 1-5 business days depending on location and service chosen.  For international orders, delivery times vary between 5-10 business days depending on location and service chosen.

I never received my order, what should I do?
In rare cases, packages can get lost in the mail. If your package is lost, we will replace it for you at no charge. However, if the tracking number indicates that your package has been delivered to you, we cannot be held responsible for a package that is claimed to have never been received.

If I provided the incorrect shipping address and my package was returned, can you reship my order?
Yes, once we receive the returned shipment, we will gladly reship your order, however you will be liable for shipping and handling charges.

Sales Tax?
We ship from Cirebon. All orders delivered to an Indonesia address will be include charged 10% sales tax.

Do you accept shipped-in shoes for cleaning?
At this time we are only accepting walk-in drop offs for servicing. Visit our Flagship page for services and pricing.

Did we miss something? Please feel free to contact us at kanscarecirebon@gmail.com with any further questions, comments and/or suggestions. Thanks!